Terms and Conditions

Use of Website:

You must be at least 18 years of age to make a reservation of any accommodation or services displayed on www.hotelstays.com.au.

Hotel Stays makes every effort to ensure information provided on its website is accurate; however, as extensive information is provided by our accommodation partners, we are not able to guarantee the accuracy of all information nor are we able to guarantee that the site is free from errors, faults or omissions. We reserve the right to change information displayed on the website (including these terms and conditions) at any time without notice to you.

Hotel Stays reserves the right to change your booking due to reasons beyond our control. In the event that a change is made, we will attempt to notify you as soon as possible. If the cost of alternative accommodation is greater, the reservation booker is obligated to meet this additional cost or alternatively the booking may be cancelled incurring no penalty. Hotel Stays makes every effort to ensure that no changes are made to your reservation.

Limit of Liability:

Whilst maintaining your statutory or consumer rights, you hereby release Hotelstays from any and all liability, losses, damages, claims or expenses arising from the use of our site and we make no guarantee of the suitability of any product or service display on our site.

Where our liability cannot be excluded, to the extent permitted by law; such liability is limited to the amount charged to your credit card by Hotelstays.

Hotelstays acts as a booking agent/resource for third party accommodation suppliers. We do not accept liability or loss arising from the supply of goods or your contact with third party accommodation suppliers.

Hotel Stays accepts no liability for any loss or damaged sustained from Computer Virus or online security issues related in any way to the exchange of communication between Hotel Stays and its customers or suppliers. We expect that all relevant communication we send to our customers/suppliers is checked by virus protection or email filtering by the receiver of said communications.


For cancellations made within the specified time period (advised at time of booking) Hotel Stays will refund the 10% deposit taken less a $10 administration fee. Any credit card transaction fees are not refundable. We strongly advise all customers to read the accommodation suppliers cancellation policy before making a reservation.


An administration fee of $5.00 per amendment is applicable to any changes made to your reservation. In addition to this there is the possibility of increased rates and commission.

Please note that:

  • bookings at certain accommodation providers, or in certain time periods, or for certain room types cannot be cancelled or changed; and
  • some accommodation providers may permit cancellations or changes but this may involve that accommodation provider imposing a charge; and
  • this information will be displayed (see cancellation policy) on the relevant property details page and the booking page, which you access prior to making a booking; and
  • if you fail to cancel a booking and do not check-in in accordance with the booking made, you will be charged for up to the full value of the booking made.

Payments & Pricing:

Hotel Stays accepts all major credit cards (Visa, MasterCard, Amex, Diners). Please note payments made by American Express or Diners Club Cards will incur a 3% surcharge.

Your credit card will be charged for 10% of the total booking value at the time of booking by Hotel Stays. Your booking is not confirmed until this payment has been processed successfully and a confirmation email and transaction receipt has been sent to you (within 2 hours).

Certain packages / room types / time periods require full pre-payment to the supplier. These terms and conditions will be noted at the time of making your booking. If the supplier is unable to take full pre-payment under this condition at the time of making the booking, the supplier reserves the right to cancel the reservation.

Your credit card details are sent to the accommodation supplier using the latest ENCRYPTION technology (AES 256bit private-key encryption whilst on our server, 256bit shared-key SSL Secured whilst in transit between your browser and our server, and whilst in transit between Hotel Stays and our Merchant facility and AES 128bit shared-key whilst/if in transit between Hotel Stays and the accommodation provider). Whilst every possible effort has been made to ensure the security of your credit card information, www.hotelstays.com.au cannot be held liable for any breach of credit card security.

All prices displayed are in AUD (Australia Dollars) unless otherwise specified.


All images and content of www.hotelstays.com.au is copyrighted in accordance with the Copyright Act of 1968.


These terms and conditions are governed by the laws of Queensland, Australia. All references to “we”, “our” and “us” are references to Hotel Stays. For information on how we deal with your personal information please refer to our privacy policy.